ISSUE

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1. Updates on the IT Service Counter, Student Computer Centre and Express Printing Area

Please be informed that IT Service Counter, Student Computer Centre(SCC) and Express Printing service in Hung Hom Bay campus has been ended. User please use the related services at West Kowloon(WK) campus, details are as follows:

*There will be further relocation to SCC later this year, refer to ITU announcement in due course.

2. IT Security Reminder: Be Cautious with Suspicious Emails

We’ve seen an increase in spam and phishing emails targeting both students and staff. These messages often appear urgent or impersonate contacts—for example, “Are you available? I need your help,” or fake billing notices asking you to update payment details. Please take a moment to double-check the sender’s email address, avoid clicking unknown links, and never provide personal or financial information via email.

If you’re unsure whether an email is legitimate, you are welcome to contact ITU helpdesk for assistance.

3. Reminder: Note to Students Who Will Graduate or Leave From HKCC / SPEED

Please note that the following IT services will be terminated after you graduate or leave from HKCC / SPEED:

• Student email account
• Microsoft OneDrive bundled with student email account
• Microsoft Office 365 ProPlus applications (Microsoft Office / Mac Office), MATLAB, Camtasia and other software packages offered via student email account
• Print quota account
• Student Notebook Loan Service
• Campus Wi-Fi service, including Eduroam
• Blackboard/Moodle
• Campus PC / other systems login
• Access to Student Computer Centre

Reminder:

• Please backup data/files from the above systems if you need to keep them before graduation in order to prevent inconvenience and/or data loss.
• Remaining balance in print quota account is non-refundable and non-transferrable at any time.
• Should you have outstanding debit note for student notebook payment, you must settle it before graduation.
• You may consider purchasing the Microsoft products at Microsoft Store if you wish to continue using them after leaving HKCC / SPEED.
• You can only access Transcript request feature in my.HKCC / my.SPEED after graduation.
• You are also recommended to observe email announcement from PolyU Alumni Affairs and Development Office about the provision of lifelong PolyU alumni email account.

Students are welcome to contact ITU helpdesk at 3746-0819 or email to itu.helpdesk@cpce-polyu.edu.hk for enquiry.