ISSUE

23


June 2013

ITU Logo with text

TOUCH BASE

e-Newsletter


Content

1. Migration of Student E-mail to Microsoft Office 365 Platform

2. Upgrade of Campus Network Infrastructure (WK Campus)

3. Survey on IT Services

4. Updates on PC upgrade exercise



1. Migration of Student E-mail to Microsoft Office 365 Platform

As announced in last ITU's newsletter, student email account has been migrated to Office 365 by late June. Here are some reminders to after migration:


  1. Only access student email via CPCE portal http://portal.cpce-polyu.edu.hk or at Microsoft Office 365 login page https://portal.microsoftonline.com.
    (DO NOT access student email account via www.outlook.com)

  2. Your account, e.g., 10123456a@student.hkcc-polyu.edu.hk, will be divided into (a) Office 365 account and (b) Personal Microsoft account for different applications.

(a) Office 365 account

office365
Validity
ONLY during your study
Login
Credential
Login name: Full email address
Password: PC login password
Services
Email: Please access email via CPCE Portal
http://portal.cpce-polyu.edu.hk or Microsoft Office 365 login page http://portal.microsoftonline.com.

Instant messaging and online meetings: Microsoft Lync Online is provided and students may visit http://office.microsoft.com/zh-hk/lync/ for details.
Password
Reset
Please reset/change Office 365 account password at
http://portal.cpce-polyu.edu.hk


(b) Personal Microsoft Account

Validity
Lifelong account and still function after graduation
Login
Credential
Login name: Full email address
Password: Initial password is same to PC login password but you can change it in Reset password link below
Services
SkyDrive: Please visit existing SkyDrive at http://skydrive.live.com.

Account Management: Set up your Personal Microsoft Account Profile and Security Info services at http://account.live.com
Password
Reset
To reset/change your account password at https://account.live.com/ResetPassword.aspx.

Please click "Student Email Migration" at http://it-training.cpce-polyu.edu.hk/mod/glossary/view.php?id=196 for details or update of this exercise or contact ITU helpdesk at 3746-0818 or 3746-0819 for enquiries.

2. Upgrade of Campus Network Infrastructure (WK Campus)

To improve robustness and connection speed of campus network, there is network upgrade exercise in WK campus currently. User is reminded there is service interruption from 11:00pm to 5:00am on the following next day to replace and test network devices in West Kowloon (WK) campus, details are as follows,

Date Service Affected Affected Location
20 Jun (Thu) PC Login, Internet, Wi-Fi Network , IP Phone, Express Printing Service N11/F
25 Jun (Tue) S10/F, S9/F
2 Jul (Tue) N4/F, N5/F
4 Jul (Thu) NLG, NUG, N1/F, N2/F, N3/F, N7/F, N8/F, N9/F, N10/F
9 Jul (Tue) S6/F, S7/F, S8/F
11 Jul (Thu) S1/F, S2/F, S3/F, S4/F
16 Jul (Tue) S5/F
18 Jul (Thu) SLG, SUG
23 Jul (Tue) S11/F, S12/F
25 Jul (Thu) N12/F, N13/F
30 Jul (Tue) S13/F, S14/F

On 1 August 2013, there will be network upgrade exercise in Data Centre and impact will be as follows,

Schedule 11:00 PM to 6:00 AM of next day
Service affected Staff Email, Staff Portal, DMS, Staff Web Hosting, HRMIS, CLIB System and Web Site, ITU Web Site, User authentication in WK Campus

Should you have any enquiries, please contact our helpdesk at 3746-0818 (HHB) or 3746-0819 (WK) or email to pfitoper@cpce-polyu.edu.hk.

upgrade

3. Survey on IT Services

ITU has conducted "Survey on IT Services" for staff and students from 3 to 17 May 2013. 42 staff and 857 students have completed the surveys. The feedbacks provide us a solid ground for reviewing our services ITU would like to express our sincere thanks to all staff and students who responded to the surveys and provided valuable feedbacks.

4. Updates on PC upgrade exercise

As announced in the last ITU newsletter, there will be PC upgrade exercise in HHB and WK this summer. There is an update that PC has been delivered to campuses and ITU is now working on upgrade exercise. There will be closure of classroom / Lecture Theatre / Laboratory when there is no class / event scheduled during July and August. You are welcome to contact ITU helpdesk at 3746-0818 (HHB) / 3746-0819 (WK) for enquiries. As a recap, PC in the following areas will be upgraded during this summer,

  • HHB Classroom / Lecture Theatre / Lang Lab / SCC / Meeting Room
  • WK CPCE Libraries / Lang Lab / Meeting Room
  • HKCC Staff PC (Partial)
pc_upgrade