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1. Helpdesk Issue Tracking System, eHelpdesk (For Staff)

ITU is pleased to introduce a new helpdesk issue tracking system, eHelpdesk for staff (http://ehelpdesk.cpce-polyu.edu.hk). It is simple and easy to submit your IT problem, track the status of your IT request, rate us and give your feedback using your mobile phone or Web browser now!

Highlight of features supported

• Tracking the status of your IT request
• Uploading the screen captured by mobile phone/device to illustrate the problem
• Appointment booking for IT service
• Communication with ITU staff via build-in Message tool (weComm)
• Rating IT service and giving comment
• Frequent Ask Questions (FAQ)

Below is a quick start guide and it is available at each teaching room for easy reference. For user guide, please click here (https://ssoportal.cpce-polyu.edu.hk/eHelpdesk/).



Should you have any enquiries, please call ITU Helpdesk at 3746-0818 (HHB) / 3746-0819 (WK) or email to pfitoper@cpce-polyu.edu.hk.

2. Tips and Reminder for Office365 (For Staff)

Staff email migration exercise is in good progress. Here are some tips for you:

Upgrade of your mailbox quota from 2GB to 50GB
After migration of your staff email to Microsoft Office365, your mailbox quota will be immediately upgraded from 2GB to 50GB.

Cloud-Based email system powered by Microsoft
Office365 is an Cloud-based email system powered by Microsoft, it offers Office Web apps(MS Word, Excel, PowerPoint and OneNote) which can be editing in the latest version of Web Browsers (http://technet.microsoft.com/en-us/library/office-365-system-requirements.aspx)

Quick access to your Office365 mailbox (not for public PC)
To enable quick/Offline access to your Office365 mailbox, you may consider downloading a copy of all your email messages to local PC by checking "Use Cached Exchange Mode" in account setting (see below). As a reminder, this setting will allow downloaded email to be viewed without requiring user login, it is suggested for your private/staff PC only.


Should there is any questions and support needed regarding new staff email system, please feel free to contact ITU helpdesk at x0818 or x0819.

3. Turnitin™ Blog: Plagiarism or Similarity

This blog message is extracted from the following link for user reference

http://turnitin.com/en_us/resources/blog/422-training/1686-plagiarism-or-similarity

At this time of year, we hear a lot of chatter from students via Twitter (follow us: @turnitin) saying, "turnitin says my essay was 23% plagiarized," or "just submitted my paper to turnitin... 4% plagiarism is good right?," or "my Turnitin plagiarism percentage is only 18%."

There is a very distinct difference between what Turnitin flags as matching text (aka: similarity index) and plagiarism. Turnitin will highlight ANY matching material in a paper even if it is properly quoted and cited. Just because it appears as unoriginal does not mean it is plagiarized; it just means that the material matches something in the Turnitin databases.

We leave it to the instructors to look at a paper and the originality report to make the determination of whether or not something is plagiarism, and to what extent—intentional plagiarism, unintentional plagiarism, improper/lack of citation, or mere coincidence. Best practices from instructors suggest that Turnitin OriginalityCheck be used as a teaching tool to address citation and academic honesty, not only as a punitive tool.

There is also a helpful video for instructors on how to view the OriginalityCheck Report and goes over many of the OriginalityCheck features. There is a similar video tutorial for students on how to view their OriginalityCheck feedback as well.